Cisco uccx scripting. UCCX, also known as the is a contact center appli.

Cisco uccx scripting I have tried to summarize the scenario in the best possible manner. Cisco Community; Technology and Support; Collaboration; Unified Communications Infrastructure; UCCX - scripting, how to route a calls to voice mail after 3 mins if no Solved: just wondering if someone can answer basic question on scripting--- when I look Application ->Application MGMT in UCCX and select an Application, I do see a bunch of Triggers associated to that Application. (from script 1 doc) Is this possible? What would be best way of doing this? I have script 1 and nothing for script 2. 5 UCCX should this file be uploaded to the repository or are This is an Avaya script that we are migrating to UCCX. 2033) for customer survey , run the external script. 376 / 5. The agent Hello everyone, I am new to scripting and I have a question to ask--- currently, I have a MAIN script which does the following-checks for the holiday (using XML doc) TOD, Select the resource, redirect calls to a CSQ and if no agents found, script will send the call to VM. Any help would be greatly appreciated. 6 as an IPIVR. Feel free to test drive it. The structure of the menu and the structure of the prompts are allways the same for all the stores. Cisco Identity Service Client SDK : Allows end users to seemlessly use various web applications and applications built with the REST APIs within the Cisco Contact Center solution after a single login. I have a question about how I pass the parameters of the BODY. The session ID has to be retrieved by data type Long, but when I pass this value to AQM its not accepting as its not string. Cisco Identity Service Client SDK : Allows end users to seamlessly use various web applications and applications built with the REST APIs within the Cisco Contact Center solution after a single login. After you use the New Variable dialog box to define your variables, the variables appear in the Cisco Unified CCX Script Editor Variable pane. Once an agent becomes available, the system calls t Hi, I have to create a contact center for many stores. If you are not comfortable with REST API operations and CCX scripting then this series might not be for you yet. 3)agent will ask customer to submit survey online. 0) 2 servers in cluster. Using Real Time Reporting (RTR), we can see what a Session looks like for a call, where UCCX creates it automatically: Cisco Unified CCX Editor: Allows customers to create telephony and multimedia application scripts using a visual programming environment. Cisco UCCX Menu Scripting. But what if I have to make a decision if a value is between 5 and 10 or between 10 and 15? This can be solved with nested if statements, but I was wonde Solved: My issue while try to write a script for using state changeability. 2 I want to download these files from our production server and upload to an lab server that is running UCCX 8. X and later. the 3rd party server will send response and stored to UCCX variable. Check credit card number validity (Luhn algorithm) 2. If you have If you are not comfortable with REST API operations and CCX scripting then this series might not be for you yet. Background: UCCX System version: 8. i tried IP address and FQDN. Solved: just wondering if someone can answer basic question on scripting--- when I look Application ->Application MGMT in UCCX and select an Application, I do see a bunch of Triggers associated to that Application. Cisco Unified JTAPI is used in a contact Hey experts, i've been trying to setup voicemail in UCCX but am unable to accomplish this, So i have created UCCX script what i want is if there's no agent available, then customers should ask to choose weather to drop or to go Voicemail but am newbie in scripting so i am unable to understand how can i do that? Like am confused how we will ask agents for Course Summary: This course provides audience an extensive knowledge on Cisco Unified Contact Center Express and we will cover from basics. What may be the Can I "Set" a call in UCCX scripting with two different CSQs instead of using an additional Select Resource step like an overflow CSQ would use? I would like for the call to be tagged with two different CSQs and which ever agent is available first would get the call. CCX Scripting. toGMTString() returns a string in the format: "3 Aug 2021 17:39:30 GMT" With both variables as strings but in different formats, how can I easily subtract the current time ( I'm new to UCCX. Hi, Need help in UCCX 8. zip file for download? The link no longer appears to work, or post a Cisco link that does work, thanks. We are working on a project which will depend on this feature, and I Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have a different application ( trigger ) for each store. This unique number needs to map to the NodeID-SessionID-SeqNum of the AGent Wrap-Up Data Detail Report. Second Script 1. everything works fine. 1) UCCX automatically creates a new session for every call, and so, you don't have to. , ready, not ready, talking). Configuring ECC Variables in a Cisco Unified CCX Script; Defining ECC Variables for a Post Call Treatment Script; Using Variables Multiple Times; Example Cisco Unified Gateway Post-Routing Scripts. See below for details on each sample script. Cisco Unified Contact Center Express CTI Protocol Developer Guide Release 11. 4) agent will transfer the call to trigger (eg. That I know we can do. In the outbound subsystem of uccx can introduce the phone numbers in a . We will utilize a 'learn by doing' approach and create hands-on code Hello Experts, We have a script with more than 20 triggers. This document describes how to configure the OnException Goto step in a Unified Contact Center Express (UCCX) script. Example Cisco Unified Gateway Post-Routing Scripts. The tool is completely free and is in beta stage. The post call survey feature is just an automated post-call transfer to another application. cisco Solved: I have upgraded CCX to 12. This is the familiar view of the UCCX Script editor software. The agent I am trying to figure out how to use the calendar step in my script to play a prompt on a certain day. Cisco In this UCCX Scripting tutorial, we delve into the power of "if statements" and loops. Unified CCX Introduction Unified CCX provides a multimedia (voice, data, and web) IP-enabled customer-care application environment that enhances the efficiency of contact centers by simplifying business integration, easing agent administration, increasing agent flexibility, and enhancing network hosting. i deployment new environment for my customer with UCCX cluster. We have 3 agents, 2 Skills and 2 CSQs as follows: Skills Skill_1: EnglishAndArabic Skill_2: French CSQs CSQ_1: EnglishAndArabic_CSQ CSQ_2: French_CSQ * Calls offered to CSQ_1 should be ro Can I use two digits on the menu step of uccx scripting? Currently, we have 2 option for the welcome message ivr which are press 1 and press 2. The code in this repo is sample code only. In this session, we will cover the Cisco UCCX Script Editor, Audacity audio editing tool, and building logic for menu scripting and provide a step-by-step guide on getting started with scripting using the UCCX Script Editor. 0(1) (PDF - 6 MB) These scripts created using the Unified CCX Editor can be saved as a file and uploaded to UCCX via the administration web and REST interface. 2. Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate Content ‎01-13-2010 11:05 AM - Cisco Unified CCX Editor: Allows customers to create telephony and multimedia application scripts using a visual programming environment. Java version for the ultra lazy 3. New Variable Dialog Box. net got purchased by a training company (or converted to one) it was a great, free repository for scripts. g. Advanced Contact Center Express Scripting Labs (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements. Cisco Identity Service Client SDK: Allows end users to seemlessly use various web This project contains sample code to be used with Cisco Unified Contact Center Express, an IP-based Automated Call Distribution (ACD) system that queues and distributes incoming calls. I use it for documentation purposes. Level 2 Options. As a Cisco Partner engineer in I have a UCCX Mail Script that record voice and send that voice as attachment to mailbox. Volume 1, Getting Started with Cisco Unified CCX Scripting Volume 2, Cisco Unified CCX Editor Reference; Volume 3, Cisco Unified CCX Expression Language Reference These three PDF documents contain the same information that is in the Unified CCX Editor online help, only in PDF format, rather than HTML format. P. 0 and above; Open an script or a pre-configured calendar script via (File > New > Queuing > Sample_Queueing_WithCalendar) If you use the pre-configured calendar script, the configuration is already applied in the script Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In the recording script where options are “Press 1 to activate, Press 2 to deactivate and press 3 to record. I have checked it through MS SQL Management studio and everything works. This best practice aims at preventing issues in the call flow and Engine level while using this feature. The language is described in the Cisco Unified Contact Center Solved: My issue while try to write a script for using state changeability. aef script do this or i need to create different script. Script Variables Used in the PostRouteSelectAgent. Is there any way to download scripts, prompts and documents from an UCCX 8. From what I can see in your picture you are not doing the get JSON steps correctly. One of the parameters to be passed is ($filter) and the value should be exactly as the First Script. Can't figure a way to combine Date and Time in the Expression editor so we can populate a single variable that will be sent with the call i Solved: Hi, I will be upgraging from a version 5 IPCCx deployment to a 8. Can I use two digits on the menu step of uccx scripting? Currently, we have 2 option for the welcome message ivr which are press 1 and press 2. That is correct I've not seen any public Cisco owned training. Learn more. When running reactive scripting, it pass through Play Prompt; but I Hello everyone, I am new to scripting and I have a question to ask--- currently, I have a MAIN script which does the following-checks for the holiday (using XML doc) TOD, Select the resource, redirect calls to a CSQ and if no agents found, script will send the call to VM. The problems seen in many call flows are caused by an incorrect use of this step. 5 Here is is my use case : I have a standard UCCX Call flow, routing a call to an agent. Unable to load script: Script=hyro. On the right is where we write our scripts and on the left, we have different modules and functions that can be used to write scripts. Unified CCX Premium: Adds full Unified IP IVR support (except for Unified ICM This document is volume 3 of the Scripting and Development Series, which contains three volumes, and describes how to use the Unified CCX Editor to develop interactive scripts. Learn how to generate reports automatically, maintain high levels of throughput and automate network behavior with this course in UCCX scripting. Enabling Cisco UCCX to upload files (wav files etc) to a Windows file share is very useful feature that not many Engineers know about. aef, is a default Unified CCX script for a Unified CCE environment that Cisco provides for the queue treatment part of an enterprise call flow. Honestly, for CCX I would look around for videos on demand and purchase that and go at your own pace. Customers can integrate After finishing this UCCX Scripting training, you'll know how to write scripts that optimize and automate the behavior of Cisco's contact center application UCCX. sales, support, etc then each menu branch sets CSQ name variable to different name and then send the call to common The Unified CCX BasicQ script, BasicQ. Then I clicked script repository it didnt open or didnt not respond any thing. aef Script; A Sample This number get written to a DOC on the uccx server. If you are customizing the Watch this entire course: https://rb. Regards, Dinesh Joshi We need to build a call flow. The kicker is that they only want to requeue the call only if the new queue has f Can you validate that Call Manager doesnt have a directory number or CTI Route Point already for the trigger your trying to create. I Dears, This is the first time I implement Skill Based Routing and I need to make sure I got the concept right. UCCX Scripting dvanzee. the error is "§com. 40000-1 Cisco Unified CCX Editor 8. Do you know what's the maximum if's that can be nested? I need to nest 25 ifs on my script or if you could recommend a Cisco UCCX Menu Scripting. Solved: I have a question, i'm in the middle of programming a scripting and just realized that i need to create a nested if step. 0(2. I am using correct SQL syntax. Disclaimer. Also note that, a call which transfers from script to script will begin a new call, keep the same implId, but get a new Task ID, and therefore its own set of executed script steps. If there is a second agent that continues to This project contains sample code to be used with Cisco Unified Contact Center Express, an IP-based Automated Call Distribution (ACD) system that queues and distributes incoming calls. 0 Prompt Recording Script - Cisco Community . Are there any other good scripting communities out there that upload UCCX scripts for everyone to I have a script where I obtain a string variable containing time and date in the format: "2021-08-03T17:09:49. Widely circulated solutions require annual modifications to scripts, which can be forgotten. 5 scripting with opening and clsoing hours. An attacker could exploit this vulnerability by entering crafted text into various Hi All, We are having an issue where UCCX has stopped running updated script - old script seems to be stuck. Learn how to I am newbie to UCCX Scripting and I have already created several scripts such as basic IVR, IVR with queuing, Busineshours check, holiday check and etc. I've found various options, including Generated prompt, but the problem is that I would play it in another language (language is not included in cisco uccx), and I have a . Not only do you not need to, you really shouldn't, because you're now causing UCCX to create two sessions for every call. On the Call Redirect step, set the Called Address parameter to Preserve. Dear all, My environment : UCCX 12. Cisco Unified CCX Editor: allows clients to use a visual programming environment to generate telephony and multimedia application scripts. A Sample Cisco Unified CCX Script that Selects a CSQ. 5 today and they have an interesting question. 0(1) Cisco Unified Contact Center Express Script Repository (ZIP - 30 MB) Also note that, a call which transfers from script to script will begin a new call, keep the same implId, but get a new Task ID, and therefore its own set of executed script steps. 2. Are there any other good scripting communities out there that upload UCCX scripts for everyone to We often see different scripts for callback and thus wonder how does that work and what should be the ideal call-flow. Is there any way to export a UCCX script to a text file? Our script developer is looking for a way to do a comparison on two scripts (to document changes). both ended with same results. Our script is working fine, if there is at least 1 free agent, but in case the there are no free agents and the call gets queued the prompt is not Cisco Unified CCX Editor: Allows customers to create telephony and multimedia application scripts using a visual programming environment. When the resource becomes available, the script Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The Callback script can be tweaked as per the requirement but in this scenario I have used the one provided in s I am looking for guidance on UCCX scripting. 0 Helpful Reply. Poor, less elegant ma After finishing this UCCX Scripting training, you'll know how to write scripts that optimize and automate the behavior of Cisco's contact center application UCCX. If time zone change due to DLS. But anyway, what is your problem? Can you explain why you need Cisco to help you with your script? I mean, we are here to help you if you have a specific issue. I want to be able to close Contact Center at different times for different Service Queues on Holidays. Cisco Unified JTAPI serves as a programming interface standard developed by Sun Microsystems for use with Java-based, computer–telephony applications. I think the problem is happening to I am building a new script on the UCCX and I want to set a parameter that will log the button pressed on the phone (say a user hits a menu and presses 1, I want the system to carry that over to the next script) so I can set and (IF varible) that says if the user pressed 1 go to and if not go to some I recognise that this is probably a fairly complex scripting issue, but it's very pressing nonetheless, and any helpful pointers I could get from an expert would be most gratefully received. I In UCCX, I checked the Call Control Group Config and verified that the DN CSS already contains local and long distance partitions. 2; Options. cisco Hi Guys, Can someone tell me why the attached script is not working. Press 3 options is working fine. In this example, the CSQ is a Cisco Unified CCX Editor: Allows customers to create telephony and multimedia application scripts using a visual programming environment. where x = the amount of time the caller is supposed to be waiting in the queue prior to being attended to. UCCX Scripting - we already have an existing script but we need to route the calls to voice mail aftre 3 minuites if nobody is answer the call or morethan 3 mins in a Queue. Any other recommened sites Cisco Unified CCX Editor: Allows customers to create telephony and multimedia application scripts using a visual programming environment. Hello, I need to implement a script with uccx editor to make multiple outbound calls to diferents phone numbers. I was able to get this working without any issues. The caller have the option to call an extension typing the extension´s number. Everythig is working on the script exc Course Summary: This course provides audience an extensive knowledge on Cisco Unified Contact Center Express and we will cover from basics. Do not forget to define any necessary script parameters. Cisco Unified CCX Editor: Allows customers to create telephony and multimedia application scripts using a visual programming environment. aef Solved: UCCX 11. Cisco provides Code Exchange for convenience and informational purposes only, with no support of any kind. Customer has UCCX 12. The Cisco Unified CCX Editor is a graphical programming environment for creating, 1) Music On Hold can be streamed directly from the MOH server as it normally happens with Call Manager by selecting the User and Network Hold Audio Source on the CTI I'm new to UCCX and I'm trying to build my first script. It's up to you. To do this, I first tried it with POSTMAN, where the REST API POST that I must perform works correctly. aef Script; A Sample Cisco Unified CCX Editor: Allows customers to create telephony and multimedia application scripts using a visual programming environment. Hi, I am working on UCCX 7. Perhaps a Call Variable could be set based on a menu selection option? Cisco Unified CCX Editor: Allows customers to create telephony and multimedia application scripts using a visual programming environment. My DOW is Monday - Friday, and TOD is set to 8am-5pm. Why one would need 6 to 8 Before UCCX. Feel free to use them - I hope you will find them useful. On the new 8. Solved: I have a minor issue with MoH and UCCX. (Hence the max executed step counter resets upon transfer) Command. Now I want to modify the XML file through UCCX script. Prerequisites Requirements. If i configured a script with Time of the Day in local time zone( Not in UCCX time zone). user will enter the employee ID then we need to validate the Employee ID , Incident number and Task . Disconnect the call The prompt was uploaded in Prompt Management. Uploading file to Windows file share can be useful for many tasks including transferring Voice Messages from customers, backing up greetings, uploading xml documents with customer responses etc. aef,Exception=com. In a script with an accompanying application, once the script is updated and refreshed along side of the application, when you are in UCCX if you go to Application > Application Management and select an updated Application with the method I used above, you will have a new option based on the name that you gave the CCCalendar object. The generated prompt is supposed to say your estimatedwait time is X minutes. 809Z" T[now]. S. I try to make redirect from uccx script, directly to voicemail and no success. The diagrams are in SVG format which Manage scripts—Cisco script applications are based on scripts that you must upload to the repository and make available to the Unified CCX system. This document is volume 3 of the Scripting and Development Series, which contains three volumes, and describes how to use the Unified CCX Editor to develop interactive scripts. In addition to the scripts that are already provided as examples, Cisco wants to hear from Cisco representatives in the field, partners and customers. 6 and I have a question about scripting. I am working on another sc This project contains sample code to be used with Cisco Unified Contact Center Express, an IP-based Automated Call Distribution (ACD) system that queues and distributes incoming calls. In the same time, I want to trigger a HTTP trigger flow from a 3rd party application, for updating a Call Variable related to the active call distributed to the agent. If the queue depth reaches some arbitrary number of calls waiting, they want to be able to requeue the call to another queue. Any feedback is much Cisco Unified CCX Editor: Allows customers to create telephony and multimedia application scripts using a visual programming environment. I am sending an email from Manage scripts—Cisco script applications are based on scripts that you must upload to the repository and make available to the Unified CCX system. Why one would need 6 to 8 Cisco Unified CCX Editor: Allows customers to create telephony and multimedia application scripts using a visual programming environment. The last step doesn't seem to work!!! I have checked CSS for CCG, Partition is OK. 1), but DB Write step. I want to add *1, where in when caller press *1 it will routed to a specific CSQ. Cisco Identity Service Client SDK: allows end consumers to use different web applications and apps constructed with the REST APIs within the Cisco Contact Center solution after a single login. This vulnerability is due to insufficient input validation of user-supplied data. However they are asking if it is possible to add the name of the Solved: Hello, Currently working with UCCX 10. Learn how to make decisions and automate repetitive tasks in your UCCX Hi, I've been working on a side project and have developed a tool that can generate a flow chart diagram out of a UCCX script. The Cisco Unified CCX Expression Language. This is the "broken link", I am trying to download the UCCX sample files. I have implemented a se Introduction. cisco. The default language is set to French. A Sample Cisco Unified CCX Script Sample UCCX Scripts is a collection of scripts for Cisco Contact Center you can use as templates for more advanced scripting requirements. We demonstrate the creation of variables and their usage within the script. wav prompt for every number. Call Redirect to VM pilot number. I need to retrive this number in my script and write it into a custom table to be used as a pr This collection of scripts are tested examples of product functionality and common business scenarios developed by Cisco experts for easy download and use by Cisco Unified CCX users. 6. Unfortunately the options and the first number of our various extensions overlap. Hi Guys, Can someone tell me why the attached script is not working. . 6 default path. 10000-41 CUCM System version: 8. I have a question about an option in my custumer´s script. Did this work based on Local time zone or UCCX time zone. Based on response the caller will be Can you validate that Call Manager doesnt have a directory number or CTI Route Point already for the trigger your trying to create. 5 UCCx HA cluster. I am getting an error when reading my XML file into the script. Another weird thing is that making test from "DB Write" step properties shows "Rows al This is a collection of recipes I use(d) working with UCCX scripts. 2 and have a customer I've recently upgraded that would like to add a variable to an existing script. Hi, Can we use UCCX auto attendant script for dial by name. 5 We are trying to develop a custom JAR file to run inside a CCX script. In this example, the CSQ is a Hi, I have a requirement When the agent is talking to the customer they have to send the call to a recorded prompt to accept the terms and conditions if the customer accepts the terms and condition the call should return back to the same CCX agent. until the mail policy changes, they change default smtp port from 25 to 587, and disable sending anonymous email. The diagrams are in SVG format. I am trying to get the session id for the each call and trying to pass that to Cisco AQM as meta data. And I assume that the Solved: Hello All, I am trying to create an e-mail notification to a specific group of Admins when there are no agents in a queue. Tried doing it however, even just pressing *, it will already accept it and route it to the configured CSQ. Finesse is setup so the supervisors can now manage the calendar, queue, application, and a couple prompts. An attacker could exploit this vulnerability by entering crafted text into various Using the get digit string method, I pick up all the numbers and then I would like the entire string to be played back to the caller. (you don't even need Hi All. Hi, I have UCCX 10. cisco I want to consume HTTP web-service in UCCX script so when the call arrives on UCCX script, the caller will authenticate based on personal PIN, using HTTP web-service integrated the request will go to 3rd party server and verify the PIN. if it is not working in UCCX Time zone, what we need to do to work in local time zone. Currently, when call is waiting in queue to be picked up by an agent, there is a MoH plays until an agent says the initial greeting to the caller. This for use in Finesse using 2Ring gadgets. UCCX, also known as the is a contact center appli Navigate to the Cisco Unified CCX Administration page > Applications > Script Management and upload the script. Script Variables Used in the PostRouteSelectCSQ. Practice this in a new blank script using the F10 key (Step Over) via the Active Debugging I've got very little experience with scripting in the UCCX 9. I am trying to figure out how to use the calendar step in my script to play a prompt on a certain day. file search activelog uccx/log/MIVR "execute step. Download Script/Prompt - Manage customer contact points and integrate across agent desktops. Manage prompts—Many applications make use of prerecorded prompts, stored as . I am working on another sc Welcome to the Cisco UCCX Administration and Scripting Series playlist! In this comprehensive playlist, we dive deep into the world of Cisco Unified Contact Cisco Unified CCX Editor: Allows customers to create telephony and multimedia application scripts using a visual programming environment. The caller calls into our organization and presses 9 to change the language to English. Solved: If you are call a sub flow from a main script that pulls an XML file and is looking for a Boolean value of true or false, will we get different script result when the return is False, FALSE or false? As the XML is filled in by humans through This is a collection of recipes I use(d) working with UCCX scripts. How UCCX update time zone for the site. Regards, Dinesh Joshi Hi, I have UCCX 10. This document describes the script steps used to configure the CallBack feature in Cisco Unified Contact Center Express (Unified CCX). I put them this way: "grant_type=password&cl i deployment new environment for my customer with UCCX cluster. 1 I'm stumped and have spent many hours banging my head on the desk. Step1. when i call inside the organization ( Cisco IP Phone ) to the CTI RP its work good, its transfer the call to the extension and i have no issues. Poor, less elegant ma Hello all, I've created a new script in UCCX which includes day of week and time of day step. UCCX Script Editor. 1) Call fro PSTN , called to toll free number which is land to IVR Port number at UCCX end. Folks, I have been requested to build a script that if you press * during the main menu you can login and then have options to delete/record the emergency announcement, set forwarding numbers when specific main menu choices So for example: Emergency Hi Guys, My first foray into IPCC based scripting and I've run into a few problems. do the debug a few times) set by the SET steps. Manage Cisco Unified Contact Center Express is a highly secure, sophisticated, and easy to deploy customer interaction management solution for up to 400 agents. But what if I have to make a decision if a value is between 5 and 10 or between 10 and 15? This can be solved with nested if statements, but I was wonde Hello; I am trying to write some data in external database from CCX script (UCCX 10. J. * 42000000286" ignorecase . They need to add the ability to steer the caller to an inclement weather message should the need arise. 0(1) Cisco Unified Contact Center Express Design Guide, Release 11. Would it Most programming languages have a library that provide wrappers that enable you to issue REST API calls from your native programming environment, parse the result that the server returns, and make that result available in the native programming environment. The New Variable dialog box appears. I have the POST already checked through POSTMAN, now the problem is that it does not work for me in UCCX SCRIPT. Some requir What I'm going to leave you with are 2 scripts; the first one will test and validate how the procedure works all you have to do is open the script: RandomNumberTestCase press the "Step Over" Debug button and see the variables getting "randomly"(it may not be as random as you think. The supervisors see "Custom business days" but I don't see that in the calendar step tree. User my_user = USER[uccxadmin] Your user account may be called something different. The Unified CCX administrator has an option to configure the Post Call Treatment via the Cisco Unified CCX Script Editor. Does anyone have experience with UCCX scripting in getting today's day of week through Date[now] function? or any Java function may be? Basically, I would like to get today's day of week in Monday, Tuesday. I have written an XML referencing the area codes as shown in this example format: Example Cisco Unified Gateway Post-Routing Scripts. Re: CCX editor scripting best practices refresh Feb 12, 2015 9:40 AM Hi Jeff, Looks like Cisco doesn't have a best practice guide for UCCX scripting. by Josh Kittle. UCCX, also known as the is a contact center appli Cisco Community; Technology and Support; Collaboration; Contact Center; Download scripts, prompts and documents from UCCX 8. Perhaps a Call Variable could be set based on a menu selection option? Hello All, I have uploaded one XML document in UCCX 11. 0(1) Cisco Unified Contact Center Express Editor Step Reference Guide, Release 11. The Expression Language borrows from the syntax of other languages such as C++, C, and Java. Hello Experts, Maximum Number of sessions : 20 On the triggers the Maximum Number of session: Default Default Script: System Default We have the following situations: 1) When calls are waiting in 2 or more different queues, we get a message stating: “for technical reasons your call cannot be complet Today i opened cisco unified CCX editor. I have searched all the forums but can't find what I am looking for. io. Within a script you accept call, play some announcements/menu and at some point you have "select resource" step that selects specific CSQ. The good news about CCX there are a few different providers out there that can do this, but I believe they are not "authorized". In this course, we will introduce the student to fundamentals of IVR development with Cisco UCCX. Watch this entire course: https://rb. Solved: What if you wanted to bypass telling the call their position in queue if their position has not changed? I want to make it so the callers does not have to hear their position over and over if it has not changed. Thanks Cisco Unified CCX Editor: Allows customers to create telephony and multimedia application scripts using a visual programming environment. - Previll/SampleUCCXScripts This document is volume 3 of the Scripting and Development Series, which contains three volumes, and describes how to use the Unified CCX Editor to develop Can someone point me to a good resource to learn more about writing scripts for UCCX. 2) agent will answer the call. Phil will begin by discussing how to download and edit a standard script and change parameters as needed. Solved: Can someone post the script_repository_902. Can any one share one sample script which shows Calender steps in script. Go to solution. aef Script; Script Flow for the PostRouteSelectCSQ. 000 Resultados de traducción I am wanting to configure an external query by REST API. The script does some sorting through a menu to learn where the caller wants to navigate to but I dont see that as a reportable object. format . Can someone show me how to Hi, I've been working on a side project and have developed a tool that can generate a flow chart diagram out of a UCCX script. When you add the unique trigger for UCCX it will automatically add it in Call Manager for you so if you added it in Call Manager and then tried to go to UCCX to add it that would work. Yes, the CUCM CDR could capture Trigger hits against a clock and date, but how best to create a reportable counter in UCCX. 1. Accept the call 2. Currently he prints the script to a PDF, then does a copy/paste to a plain text Cisco Unified CCX Editor: Allows customers to create telephony and multimedia application scripts using a visual programming environment. It describes the language used for evaluation expressions in Unified CCX scripts, prompt templates, and grammar templates. Hi All, We have to create a script, that is playing a prompt before it is connecting to an agent. Everythig is working on the script exc You do this in a script with a minimum of two steps: Authenticate User; Upload Document; And one variable. When I have an integer like 5 10 or 15 I can use a switch statement to make a decision. Hello All, Can we use a wild entry to use a state based call routing i,e callers with ANI starting with "02" or "03" to get a seperate routing treatments Dears, We are working on a UCCX script and we need to call a REST Web Service. Open CCX Editor version 12. Authenticate the user first, then upload the document second. Hi All i am having a small script which is like if "you know the desired extension kindly dial or press 0 for operator assistance but its not working, i am getting welcome prompt but after that no response. e. Regards. Cisco Scripting guide: https://developer. My variant is: Perform a Call Redirect to the Unity pilot number. StreamCorruptedException: invalid type code: 04; Cisco Unified CCX Editor: Allows customers to create telephony and multimedia application scripts using a visual programming environment. They are different teams but c I've got very little experience with scripting in the UCCX 9. I created basic script and uploaded to script management in uccx. i used Cisco Unified CCX Administrator as username and enter its password. For instructions on accessing the Cisco Unified CCX Administration web interface, see the Cisco Unified Contact Center Express Administration and Operations Guide. 0. How can I convert this Long data type to String? Any one h Hey experts, i've been trying to setup voicemail in UCCX but am unable to accomplish this, So i have created UCCX script what i want is if there's no agent available, then customers should ask to choose weather to drop or to go Voicemail but am newbie in scripting so i am unable to understand how can i do that? Like am confused how we will ask agents for Hello Experts, We have a script with more than 20 triggers. The V5 scripts all have a holiday check with the xml file in the wfavvid directory. wav files, which are played back to callers to provide information and elicit caller response. Second script, (don't have it yet) needs to do lookup for these 2 numbers and redirect/transfer incoming call to these numbers. Can default aa. Firstly, what I'm trying to do, is allow a user to press a button during during the queue process, which then allows them to manually input their call back number. And I assume that the To define a new local script variable, click the New Variable icon at the top left corner of the Variable pane of the Cisco Unified CCX Editor window. I am in the same boat as you are. The Cisco Unified CCX Expression language is used by script developers to customize steps or variable values within Cisco Unified CCX scripts. I wanted to create a A vulnerability in the web-based management interface of Cisco Unified Contact Center Management Portal (Unified CCMP) could allow an authenticated, remote attacker with Cisco Unified Contact Center Express 11. Symptoms There's probably not a single UCCX installation that doesn't have some scripts requiring alternative handling options due to some sort of federal, state, local and/or company holidays. Are the DNs internal CUCM extensions? If so, why not add them to a load balance line group and send the call to hunt pilot of the hunt list referencing the line group? Cisco UCCX Scripting | January 12 th at 12:00pm PST This webinar, presented by subject matter expert Phil Morgan from Cisco Authorized Learning Partner NC-Expert, will delve into the editing and troubleshooting of UCCX scripts. We have UCCX express 10. 0 scripting where in I need to retrieve a unique number for the call. You need to query the values that are in the result branch, see it like a path statement. The JAR file will be responsible to do some HTTPs calls to a remote server, retrieve some data and then decrypt it. Thanks, Thomas G. This page contains information and links from third-party websites In UCCX, I checked the Call Control Group Config and verified that the DN CSS already contains local and long distance partitions. Not interested in Day of Week Function as there's some specific requirement. Please rate helpful posts and if applicable mark "Accept as a Solution". We dont have ASR but we want to use featue like caller will type user name and uccx will transfer that call to that user. Practice this in a new blank script using the F10 key (Step Over) via the Active Debugging All, I currently have a simple UCCX script with a DOW and TOD variable set, but need to make an adjustment to accommodate a new schedule for a call center queue. 5. Play a prompt 3. . can someone please help me. txt archive and then use a csq agents, but now To define a new local script variable, click the New Variable icon at the top left corner of the Variable pane of the Cisco Unified CCX Editor window. The only thing is prompts are different. I have a simple UCCX script doing the following: 1. There is the possibility to block some extension in the script? For example: The caller I am trying to make a script to query an external database through a RES API. I have created a script in UCCX to route callers based on their area code and all functions as it should. i configure for him basic script with menu and call redirect from all the menu options to some extensions in my call manager. 1. If you need menu that based on caller input sends the call to 1 of 3 different CSQs (very common) i. I'm running on CUCM & UCCX version 8. We will go through the tasks typically performed during contact center deployment and this course consist of 60% of lab content and 40% theory, which will helps audience in planning, installation, configuration, Before UCCX. The script plays several prompts, (and puts the call on hold), looping through the prompts until an agent phone becomes free and the Unified ICME system can route the call to the agent. validation. A vulnerability in the web-based management interface of Cisco Unified Contact Center Express (Unified CCX) could allow an authenticated, remote attacker to perform a stored cross-site scripting (XSS) attack. Run Reactive Script from Cisco Unified CCX Editor Open Cisco Unified CCX Editor application; Navigate to Debug > Reactive Script Select the script created and make a call to the trigger to hit that script; Go through all the steps with Step Over to ensure the variable is set correctly; 2. Now press 1 and press 2 can we Solved: Hello, I'm desinging a UCCX script , I would like to play back caller voice mail message to the caller for review , I appreciate if you could advise me which step to be used in the situation? Thank you in advance for any help you can Cisco Unified CCX Editor: allows clients to use a visual programming environment to generate telephony and multimedia application scripts. Taha Hello all, I've created a new script in UCCX which includes day of week and time of day step. G. They are no longer available. This functionality will not be available if the agent ends the call from the phone rather than through Finesse, or when the customer hangs up before the agent to end the call. Enable traces. Is there anyway to get rid of this MoH and play a I have been working on a script and have few questions to ask---My script does the following-call in queue--> 15 sec delay-->MoH-->another 15 sec delay (loop count 2 is TRUE)-->Menu-->Press 1 for VM access. Navigate to the Cisco Unified CCX Administration page > Applications > Application Management and create an application that uses the script. I need to check for any incoming call if current system time is between 8 am to 5 pm then call should route to CSQ otherwise it should route to voice mail. Output Trying to Set Enterprise Call Info to populate Call Peripheral Variable with Date and Time call is placed in queue. You do this in a script with a minimum of two steps: Authenticate User; Upload Document; And one variable. Cisco + Splunk: It’s a new day for your data. So we received the service now Api for Employee ID validation and tickets. I think that the logic is sound but looking for any guidance if it isn't? Also the Agent step has certain conditions based on the status of the agent (e. For example, Customer Service closes 5 pm on the day before holiday, but Helpde Hi. My new position requires me to do a lot of scripting and create unique scripts. Prerequisites Requirements Cisco recommends that you have knowledge of these topics: Unified CCX Scripting development Components Used The information in this document is based on Unified CCX 10. Documentation for the CCX Scripting can be found in the Scripting and Development Series Guide. If you don't understand scripting then you should probably attend a training. Step 2 Click the Cisco Unified CCX Editor Installer for Windows hyperlink. JTAPI and UCCX. Poor, but elegant man's way of sending emails (JavaMail) 4. With Script Application . See the Scripting Overview for more info. What that app does is down to your programming - you might use custom vars to store in the CCX DB, or you might store in 1. From Cisco Unified CCX Serviceability If you think that your script should work but there is a bug in UCCX, there is, of course, Cisco TAC. aef Script; A Sample Cisco Unified CCX Script that Selects an Agent. We will go through the tasks typically performed during contact center deployment and this course consist of 60% of lab content and 40% theory, which will helps audience in planning, installation, configuration, Practical Cisco UCCX Scripting Techniques. in uccx webpage on subsystems>eMail i couldn't configure the port and user for authentication. 1 recently, I try to add CCX new Calender feature in script, however I could not complete it. I've found limited resources on Cisco Learning network. There is the possibility to block some extension in the script? For example: The caller is able to transfer to exensions 8000 to 8999 but he can´t transfer to extensions 1000 to 7999 and 9000 to 9999. I than applied the script to application management While queued, the caller periodically hears a prompt explaining that the call is still in the queue and still waiting for an available resource. Configure the mailbox with the extension of the CTI Route Point that was called; Calls dropped after redirect. Hi, I have to create a contact center for many stores. I need to make a change to where say Wednesday is set to not close the queue until Navigate to the Cisco Unified CCX Administration page > Applications > Script Management and upload the script. gy/7xki0uIn this video, Lalo Nunez covers how to use the UCCX Editor. Welcome to the Cisco UCCX Administration and Scripting Series playlist! In this comprehensive playlist, we dive deep into the world of Cisco Unified Contact Example Cisco Unified Gateway Post-Routing Scripts. After going through some prompts and making some selections, the call is finally connected to an agent. Now I want to dump those parameters into MAKE REST CALL. I am going to suggest that we redesign the script to simplify it. everytime. igtkxecoq gyvy ogdhvo hcvtm aosj kyh scxzrp wkuyzq ktbdv djoxi