My aged care number You can still contact My Aged Care by phone, in person, or by post. myagedcare. Resources. You can see what services are available to help you stay in your own home, or what to expect in an aged care home. The My Aged Care Online Account and assessor and service provider portals will be unavailable during this time. What is a referral code and why do I need it? A referral code is your unique reference number for receiving services. Manage my services How to make changes Arranging someone to support you Access your Online Account Contact us How to contact us Accessible services About My Aged Care Complaints process News News and updates Improving Australia's aged care system You could be the first review for My Aged Care. myagedcare. Oct 17, 2024 · over the phone by calling My Aged Care on 1800 200 422; in person by making an appointment to see an Aged Care Specialist Officer at selected Services Australia locations. The contact centre is closed on public holidays. au or call 1800 200 422. The services they can help with are: getting help at home; short term care; moving into an aged care home. You can apply for an aged care assessment online or by calling My Aged Care on 1800 200 422. Together they can provide you with information on aged care for yourself, a family member, friend or someone you’re caring for. The Portals are components of My Aged Care which allow assessors, providers and clients access to secure information and workflow functionality for authorised participants. You do not need a referral to My Aged Care, you can simply register yourself with My Aged Care via their website or by calling 1800 200 422. Wherever you are on your aged care journey, My Aged Care should be your starting point for accessing government-subsidised home care services, residential aged care, or short-term or respite care for yourself or a loved one. Advocacy services ensure that the rights of anyone receiving or seeking aged care services are supported. It allows you to manage contact information, receive notifications, access referral codes, review past services, and read letters you received from My Aged Care. Follow these steps to link your My Aged Care Online Manage my services How to make changes Arranging someone to support you Access your Online Account Contact us How to contact us Accessible services About My Aged Care Complaints process News News and updates Improving Australia's aged care system Provide the My Aged Care number – 1800 200 422. The Australian Government has established My Aged Care as a ‘one stop shop’ for information on aged care services in Australia. Manage my services How to make changes Arranging someone to support you Access your Online Account Contact us How to contact us Accessible services About My Aged Care Complaints process News News and updates Improving Australia's aged care system My Aged Care in 4 steps. Get Directions. ” If you are just beginning your aged care journey, this is your first step. Through My Aged Care you can learn about, apply for and connect with government funded aged care services in your area. Visit our Contact us page for more information. Client summary6 Nov 21, 2024 · Learn how My Aged Care connects Australians to government-subsidised aged care services, including home support and residential care. Dec 25, 2024 · accessing general information about My Aged Care services; the My Aged Care face-to-face services. 00am to 8. Advanced Search4. Note: If you are on a low income, homeless or at risk of being homeless, and aged 50 years or older (45 years or older for Aboriginal and Torres Strait Islander people), please call the My Aged Care contact centre on 1800 200 422 to discuss your situation. Due to scheduled maintenance, the Make a referral and Apply online tools will be unavailable on Saturday 14 December 2024 10:00pm – Sunday 15 December 2024 8:00am (AEDT). Before you can access any government-funded Aged Care services, you must be registered with My Aged Care. If you are Deaf, Contact Trilogy Care today to find out how you can receive Better Value Care. Even if you weren’t found to be eligible in the past, your needs may have changed since your last assessment. When speaking with various staff members I have alway been treated with respect and courtesy. You can also find out if you are eligible and how much it might cost. If you have questions or concerns about the forms, you can call Services Australia on 1800 227 475 or visit a service centre . This user guide is to assist aged care needs assessors (assessors) in using the My Aged Care assessor portal (assessor portal) or the Aged Care Assessor App (the App) to register clients and refer them for assessment. Learn how to protect your information and avoid scams, and what to do if something changes or you have a complaint. Get the most from your services Back to top There are many ways to get in touch with My Aged Care. You can apply for an assessment, search for local providers, and log in to the assessor or service provider portals. To learn more about other sections of the Online Account and how to use them, May 8, 2024 · Dialing the toll-free My Aged Care number, 1800 200 422, connects individuals across New South Wales, Queensland, South Australia, Victoria, Western Australia, the Australian Capital Territory, Tasmania, and the Northern Territory. 00pm or on Saturday from 10. They manage payments for a number of Australian government agencies, and they are a separate organisation to My Aged Care. Image 1: Your My Aged Care Online Account homepage Manage my services How to make changes Arranging someone to support you Access your Online Account Contact us How to contact us Accessible services About My Aged Care Complaints process News News and updates Improving Australia's aged care system Jan 19, 2024 · Find out more on the My Aged Care website. Sign language interpreting Services. Sep 9, 2024 · Check with your provider: If you are unsure about something, call your aged care provider using the contact details on their official website Confirm account details: Before transferring any money, double-check account numbers with your provider. my. Oct 29, 2024 · To find out if you’re eligible for services through My Aged Care, you need to apply for an assessment. 1800 227 475 This is a free call number. Accessing your profile. Oct 11, 2023 · My Aged Care is a website and phone service that helps older people access aged care services. To register with My Aged Care, call 1800 200 422, or apply for an assessment online. The My Aged Care Online Account contains important information related to your aged care assessments, services, and interactions with My Aged Care. An advocate for my rights. You can apply for an assessment by: completing an online form on the My Aged Care website; calling My Aged Care using the contact details on their website Nov 4, 2024 · The new Aged Care Act will lead to major changes across the aged care system and transform Australia’s aged care laws to put the rights and needs of older people first. You can register online, via the My Aged Care website, or on the phone by calling My Aged Care on 1800 200 422. Please mention that you wish to seek services at Access Health and Community. Catalyst Foundation- Seniors Information Service Inc (in partnership with Multicultural Aged Care) Phone number: 08 8168 8776 Email: carefinder@catalystfoundation. If you don’t have a My Aged Card Online Account, find out how to register with My Aged Care on the My Aged Care website. au or on 1800 200 422 from Monday to Friday, 8. So, as a provider, you must ensure that your My Aged Care profile displays accurate and up-to-date information so potential clients can find you. This number is the same for every state, Qld, NSW, Victoria, SA, WA etc. Next, an assessor will visit your home to determine which aged care services you could benefit from. If you’re waiting for Commonwealth Home Support Programme services, you could stay in contact with local providers or My Aged Care to check on availability. How to access the My Aged Care portals. Aug 2, 2024 · If you receive a phone call related to my Aged Care that doesn’t feel quite right, hang up the phone and contact the My Aged Care number on 1800 200 422. You can find residential respite care providers by using the Find a provider tool or by calling My Aged Care on 1800 200 422 for guidance. Phone number. For more information on My Aged Care, visit myagedcare. This is an important number we recommend you have on hand whenever you interact with My Aged Care. To set up an Online Account you need to register with My Aged Care first. Read more in the My Aged Care brochure (English). Read more about connecting with Commonwealth Home Support Programme providers. All other countries You can find providers by using the Find a provider tool or by calling My Aged Care on 1800 200 422 for guidance. Business website. Please contact My Aged Care on 1800 200 422 or visit myagedcare. This guide is divided into the following topics: Finding a client in the Portal3. If you already have a My Aged Care Online Account, you can link it to myGov. Our staff will answer your questions and help find the best option for you. Victoria Sep 5, 2024 · Why My Aged Care is important. The following resources are also available to help explain how to get started with My Aged Care: How to get started with My Aged Care video; Find the help you need with My Aged Care brochure; My Aged Care poster; My Aged Care radio Your homepage is an overview of the different categories of information available; each is presented with a different coloured tile. Call from 8 am to 8 pm Monday to Friday or 10 am to 2 pm Saturday. My Aged Care is accessed using: a portal for service providers; a portal for assessors. They also make it easier to make decisions about care. Call 1800 200 422. Find out more about creating a myGov account, linking to My Aged Care and what you can do in your online account. There is lots of work underway to ensure everyone is ready for what will change from 1 July 2025. If you are Deaf, Deafblind or hard of hearing, you can also access interpreting or captioning services through Deaf Connect. To access the portals and get set up in My Aged Care, your organisation needs: a Home Care Package; a place in an aged care home; If you are applying for services under the Commonwealth Home Support Programme (CHSP), MPS program or Short-Term Care, your costs will be different. . Read more about accessing government-funded aged care on the My Aged Care website. If you have any questions you can contact My Aged Care on The first step to access government-funded aged care services is to call My Aged Care. Help at home with a Home Care Package; Short-term care; Aged care homes; You had an assessment in the past, and weren’t eligible. Arrange your services You are here 4. The My Aged Care Contact Centre operates Monday to Friday – 8am to 8pm and Saturday – 10am to 2pm. Get the most from your services Back to top When I was looking for an aged care provider I decided Five Good seemed to best meet my needs. To access one of our aged care services you will need to go through My Aged Care. See what might help you 2. gov. Australian Government-funded aged care service providers can update their My Aged Care profiles via the My Aged Care Service and Support Portal. Parliament passed the Aged Care Bill on 21 November which means the new Aged Care Act can start from 1 July 2025. For a step-by-step guide, read our Connecting with residential respite care providers page. You will see your Aged Care ID number right under your name. Call My Aged Care on 1800 200 422 to talk about your care Aug 1, 2023 · The My Aged Care fax number (1800 728 174) is no longer available as of 31 July 2023. Some of these links will take you away from myGov. They’re generally done in person at your home. 00am to 2. Visit the My Aged Care website to find information about how to access aged care services. Normal Search3. How To Register For My Aged Care. 57 MB: Back to top Further information. To access government funded aged care services for the first time you need to check your eligibility and if eligible, apply for an assessment, this can be done online or First contact My Aged Care Use this reference number for any future communication with My Aged Care. If you’re not registered with My Aged Care yet, find out about applying for aged care services. Jul 1, 2016 · From 01 July 2016, clients needing to access aged care services now call 1800 200 422 and speak to a contact centre staff member who will register them within the new My Aged Care system. org. 57 MB) 1. Book by calling 1800 227 475. Apply for a place Once you’ve found one you’re happy with, you can apply for a place for the length of your stay. For more specific information about aged care services and what may be available for the person you care for, contact My Aged Care at www. Most of the information You can also update your contact information, such as address, contact number, and email. 017-851 7500. You can ask for a reassessment at any time. pdf (1. This helpline provides technical support to government-funded aged care service providers, assessors and hospital staff using our reporting systems and portals. 00pm. What is My Aged Care referral code? A My Aged Care referral code is a unique number assigned to an individual when their Home Care Package is approved by the My Aged Care team. Dec 12, 2024 · We encourage Organisation Administrators to log in and set up access for all residential aged care services. Once you’re registered, you can sign in to your myGov account and link your Online Account to access your My Aged Care information. Get assessed 3. Find out more about CHSP or Short-Term Care costs. You can call the My Aged Care contact centre on 1800 200 422 between 8am and 8pm on… Manage my services How to make changes Arranging someone to support you Access your Online Account Contact us How to contact us Accessible services About My Aged Care Complaints process News News and updates Improving Australia's aged care system If you need some help, the My Aged Care team can answer most of your questions over the phone. Get the most from your services Back to top My Aged Care is an accessible website, Provide the NRS with our phone number: 1800 200 422. My Aged Care in 4 steps. Attachment Size; myagedcare-brochure-english_1. au. Aged care assessors must use this portal to manage referrals, assessments and support plans. The My Aged Care Portals (Portals) include the Assessor Portal, Service Provider Portal and Online Account (Client Portal). 1. Apr 5, 2024 · Federal funding for aged care services in Australia is coordinated by government organisation, My Aged Care. If you have been approved for a Home Care Package, you can find out your expected wait time by either contacting My Aged Care, or by logging into your Online Account using myGov. You can also call Monday to Friday, 8 am to 8 pm, and Saturday, 10 am to 2 pm. Nov 18, 2024 · My Aged Care service provider and assessor helpline. Jul 11, 2024 · My Aged Care assessor portal. Step 3: Find a support provider The My Aged Care website and Contact Centre (1800 200 422) provide information on ageing and aged care and how to access the Australian Governments funded aged care services. Leave an enquiry about self-managed Home Care Packages. au If the person you are referring has registered previously, you can help them call My Aged Care on 1800 200 422 to discuss any changes in circumstance/care needs. au well in advance to ensure an interpreter is available. How to link My Aged Care to your myGov account. Deidre D. To make a booking, call 1300 773 803 or email interpreting@deafconnect. au or call Jan 19, 2024 · If you’re looking for government funded aged care services, My Aged Care is your starting point. 2 days ago · Due to scheduled maintenance, the following My Aged Care website tools will be unavailable Sunday 22 December 2024 9:00am – 5:00pm (AEDT): Make a referral; Apply online . com. My Aged Care is a website and a contact centre. Contact options for lodging a complaint: Phone: 1800 200 422; Jul 25, 2024 · add a family member, friend or someone you trust to help with My Aged Care. Oct 11, 2024 · If you need some help around the house or think it’s time to look into aged care homes, My Aged Care is here to help. Filter by rating. 4. Read more about advocacy First, apply on My Aged Care or phone 1800 200 422 to speak to someone at My Aged Care. It paves the way for a better, more capable system that puts the rights and needs of older people first. Find out how to call, visit, or share documents with My Aged Care, the Australian government agency for aged care services. Multicultural Aged Care Phone number: 08 8168 8776 Email: carefinder@mac. The number of older people aged 65 or over, or aged 50 or over for First Nations people, is growing. 27, Jalan Taman Accessing My Aged Care. Phone number: 1300 268 928 . hwqu mzkfhf efpykle yegiihc qbean phfoe cruwuz rgbdi dipk ymv